At Stylenectars, we prioritize a smooth and reliable shopping experience for all our customers. We are dedicated to fair practices and transparent resolution of any concerns. Our Grievance Redressal Policy ensures that customer issues are addressed promptly, professionally, and in accordance with applicable regulations.

Definition of a Grievance
A grievance refers to any dissatisfaction or concern arising from a purchase made on our platform, where the customer seeks a resolution. This may include, but is not limited to, issues such as product defects or quality concerns, delayed or incorrect deliveries, payment discrepancies, complications with returns, refunds, or exchanges, dissatisfaction with customer support, or clarifications regarding our policies.

Procedure to Raise a Grievance
Customers can report concerns through our support channels. The process is as follows:

1. Access Support: Go to the "Help Centre" or "Contact Us" section on our website or mobile app.
2. Select Your Issue: Choose the relevant topic or category for your grievance.
3. Submit Details: Provide all required information, including order ID, detailed issue description, and any supporting documents or images.

Once submitted, our support team will review and respond to your grievance accordingly.

Escalation to Grievance Officer
If your issue remains unresolved or you are dissatisfied with the initial response, you may escalate the matter to our appointed Grievance Officer under the Information Technology Act, 2000 and other applicable laws.
Stylenectars has designated a dedicated Grievance Redressal Officer to oversee the complaint process, ensure impartial handling, and address unresolved matters. The officer can be contacted via email at uvantacusinnovations@gmail.com   .

Grievance Management Process

• Acknowledgement: Grievances will be acknowledged within 48 hours via email.
• Unique Ticket ID: Each complaint will receive a unique reference ID for tracking purposes.
• Resolution Timeline: Efforts will be made to resolve grievances at the earliest, usually within 7 working days or as mandated by law.
• Communication Updates: Regular updates on grievance progress will be shared via the customer’s registered communication channel.

Closure of Grievance
A grievance is considered closed when:

• The customer receives a satisfactory resolution from the support team or Grievance Officer.
• The customer does not respond within a reasonable period after resolution is communicated.
• A final resolution is communicated in line with our policies and legal requirements.

Contact Information
For further assistance or to raise a grievance, reach out at uvantacusinnovations@gmail.com   .

Note: This policy may be updated periodically. Please refer to our Terms of Use and Privacy Policy for the latest version.